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Why are messages being left on my personal voicemail?

Follow the steps below to troubleshoot voicemails being left on personal voicemail boxes.

Typically, voicemails are on personal voicemail because of the call forwarding settings configured for the extension.
  1. Sign in at
  2. Go to Extensions and then select Edit next to the extension experiencing voicemails being left on personal voicemail.
  3. Select Edit next to the call forwarding number(s).
  4. If Calls will connect to you as soon as you pick up is chosen, this is why voicemails are being left on your personal voicemail. Instead, select either Calls will be announced when you pick up or Callers will be asked for their name, then announced to you.
  5. Select Save & Close.