What is instant response?
If you miss a call from a new client, instant response allows you to send an automatic reply via text so you can make contact right away. This ensures that you never miss out on connecting with a new client, even when you are unavailable to answer a call. Instant response messages have a 160 character maximum. Instant responses will only be sent to first-time callers (who are not an existing contact on your phone).
Instant response messages will not be sent for the following reasons:
- First-time callers who leave a voicemail.
- Repeat callers.
- Callers who hang up without selecting an extension first.
To set up instant response messages for your account, see How do I set up instant response messages?