HELP FILE

If you miss a call from a new client, Grasshopper’s instant response feature allows you to send an automatic reply via text so you can make contact right away. This ensures that you never miss out on connecting with a new client, even when you are unavailable to answer a call! Enable it now. 

Note that instant responses will only be sent to first-time callers (who are not an existing contact on your phone) to ensure that repeat callers who may already have built a personal relationship with the company do not receive a generic introductory text message. In addition, instant responses will not be sent if the first-time caller leaves a voicemail, because the generic text message may not align with the customer’s voicemail message.

Note: Instant response is available to users with admin access only. Any user who needs to use instant response must be made an admin. SMS texting must be enabled as an add-on in order to use instant response.