Detail report overview
Learn more about the information generated by the detail report.
You must have admin permissions.
Due to CPNI compliance, Grasshopper support cannot run reports on your behalf and distribute them to you. All report information can be obtained by signing into your account and running the reports. Learn more about CPNI compliance.
Report Parameters
| Report field | Description |
|---|---|
| Date/Time | Date and time of the interaction. |
| VPS Number | Grasshopper phone number associated with the call data. |
| Duration | Total amount of time (mm:ss) of the interaction. |
| Caller ID | Phone number that initiated the call.
|
| Connecting Number | Endpoint of the call.
|
| Extension | Extension involved in the call. |
| Direction | Inbound calls:
|
| Type | Brief description of the call. |
Report type descriptions
Outbound calls
| Report field | Description |
|---|---|
| Mobile inbound | The user initiates a call within Grasshopper. |
| Mobile outbound connected | When the call connects with the dialed number. |
Inbound calls
| Report field | Description |
|---|---|
| Inbound leg of forwarded call | An incoming call is received by the forwarding system before being redirected per the forwarding settings. |
| Forwarded call connected | Forwarded call that was answered. |
| Forwarded call not-connected | Forwarded call that wasn't answered. |
| Voicemail | Incoming call that went to voicemail. |
| Hangup | The caller hung up before speaking to someone or going to voicemail. |
| Forwarded call connected, then transferred to another number | An incoming call that followed the forwarding settings, was answered by the user, and then transferred to another extension. |
| Rejected or failed blast call | Call blasting was attempted to a line, but the call was not accepted or had been answered by another line. |
| Successful blast call | Blasted call that was answered. |
Inbound fax calls
| Report field | Description |
|---|---|
| Fax in successful | Fax received by your account. |
| Fax in failed | Failed fax attempt to your account. |