Run a report
View call data by running usage, detail, or activity reports.
Before you begin:
You must have admin permissions.
Important: There are limitations of running reports:
- Past reports are available only in 90-day increments.
- Data older than 2 years is no longer available and cannot be retrieved.
Due to CPNI compliance, Grasshopper support cannot run reports on your behalf and distribute them to you. All report information can be obtained by signing into your account and running the reports.
Learn more about CPNI compliance.
Legacy admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
Admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
- Sign in to the admin portal.
- Go to .
- Select Create a report and then choose the report type you’d like to run.
Report Description Usage Report View the number of inbound and outbound minutes used and the average call length. Detail Report View information about all calls during a given period, including date/time, VPS number, duration, caller ID, connecting number, extensions, direction, and type. Learn more about the detail report. Activity Report View an overview on selected items, including voicemails, hangups, faxes, and calls. - Choose your report customizations and then select Run report.
- When the Status changes to Complete, select
.