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Run a Report

View call data by running usage, detail, or activity reports.

Before you begin: You must have admin permissions.
Important: There are limitations of running reports:
  • Past reports are available only in 90-day increments.
  • Data older than 2 years is no longer available and cannot be retrieved.

  1. Sign in at
  2. Select Reports.
  3. Select Run Now next to one of the following reports:
    Report Description
    Usage Report View the number of inbound and outbound minutes used and the average call length.
    Detail Report View information about all calls during a given period, including date/time, VPS number, duration, caller ID, connecting number, extensions, direction, and type. Learn more about the detail report.
    Activity Report View an overview on selected items, including voicemails, hangups, faxes, and calls.
  4. Choose your report customizations and then select Save & Run.
    It may take a couple of minutes for the report to be generated. From My Reports, you will see the pending report.
  5. When the Status changes to Complete, download the file by selecting the CSV file from Download.