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Upload my own hold music

    Upload any audio files that you have the rights to and use them for your callers.

    Before you begin: You must have admin permissions.
    It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.
    1. Sign in at https://nuui.us.grasshopper.com.
    2. Go to Settings > Hold Music.
    3. The account-wide hold music will always be in the top row. Select Change Music in the account-wide hold music row.
    4. Select Upload New Music.
    5. Enter a name for your new hold music, select Choose file, and then choose a supported file from your computer.
      • MP3, MP4, or M4A up to 5 MB
      • 16 bit Mono
      • 100 kHz
      • File name of 24 characters or less
      • Size of 5MB or less (2 minutes)
    6. Select Add and then select Use to use your new hold music.
      Note: When music is uploaded and played back, the quality can be degraded and may sound different.
    What to do next: Once new hold music has been uploaded to the account, you will be able to add it as hold music for your account or an extension.