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Choose Hold Music for My Callers

Choose hold music for your system or for an extension to enhance your customer's hold experience.

Before you begin: You must have admin permissions.
  1. Sign in at
  2. Go to Settings > Hold Music.
  3. To change your system's hold music:
    1. The account-wide hold music will always be in the top row. Select Change Music in the account-wide hold music row.
    2. Select Use next to the desired hold music.
  4. To change an extension's hold music:
    1. Select Change Music next to Set On Hold Music by Extension.
    2. Next to the desired extension, choose hold music from the drop-down menu.
    3. Select Save Changes.