Choose hold music for my callers
Choose hold music for your system or for an extension to enhance your customer's hold experience.
Before you begin: You must have admin permissions.
- Sign in at https://nuui.us.grasshopper.com.
- Go to .
- To change your system's hold music:
- The account-wide hold music will always be in the top row. Select Change Music in the account-wide hold music row.
- Select Use next to the desired hold music.
- To change an extension's hold music:
- Select Change Music next to Set On Hold Music by Extension.
- Next to the desired extension, choose hold music from the drop-down menu.
- Select Save Changes.