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Choose hold music for my callers

    Choose hold music for your system or for an extension to enhance your customer's hold experience.

    Before you begin: You must have admin permissions.
    1. Sign in at
    2. Go to Settings > Hold Music.
    3. To change your system's hold music:
      1. The account-wide hold music will always be in the top row. Select Change Music in the account-wide hold music row.
      2. Select Use next to the desired hold music.
    4. To change an extension's hold music:
      1. Select Change Music next to Set On Hold Music by Extension.
      2. Next to the desired extension, choose hold music from the drop-down menu.
      3. Select Save Changes.