Set Up an Instant Response Text on a Phone Number
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Set up instant response to send automatic text messages in response to missed calls. The instant response messages have a 160-character maximum.
Before you begin:
- Users must be admins to set up and use instant response.
- SMS texting must be enabled as an add-on to use instant response.
About this task: Instant response messages will not be sent for the following reasons:
- Callers who leave a voicemail.
- Callers who hang up before selecting an extension
Web portal
- Sign in at https://nuui.us.grasshopper.com.
- Go to .
- Enable the toggle next to the desired phone number.
- To modify the instant response message, select Edit and then make the desired changes.
- Select Save.
- From Preferences, select the desired recipient type:
- First-time callers — This is the default setting.
- All callers — The instant response will only be sent once per caller per day, regardless if multiple calls are made to the same Grasshopper number from the same caller.
- Optional: Select Apply To All to use the new message for all phone numbers.
Desktop app
- From the desktop app, select the settings gear in the top right.
- Select Instant Response.
- Enable the toggle next to the desired phone number.
- To modify the instant response message, select Edit and then make the desired changes.
- Select Save.
- Optional: Select Apply To All to use the new message for all the phone numbers.
Mobile app
- From the mobile app, select Settings from the bottom right.
- Select Instant Response.
- Choose the phone number you want to set up and then select Edit.
- Enter your new instant response message and then select Save.
- Optional: Select Apply To All to use the new message for all phone numbers.