Set up an instant response text on a phone number
Set up instant response to send automatic text messages to missed calls from first-time callers. The instant response messages have a 160-character maximum.
Before you begin:
- Users must be admins to set up and use instant response.
- SMS texting must be enabled as an add-on to use instant response.
About this task: Instant response messages will not be sent for the following reasons:
- First-time callers who leave a voicemail.
- Repeat callers.
- Callers who hang up before selecting an extension.
- Callers who are existing contacts in your phone.
Attention: If using a toll-free phone number for instant response, make sure you have verified your phone number for text messages.
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Web portal |
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Desktop App |
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Mobile App |
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