If you’re not receiving transcripts, first ensure that Read Your Voicemail is enabled on the account. Log into your account on and navigate to Settings then Features and scroll to Read Your Voicemail.

Next, make sure you’ve set up your Grasshopper account with your email address to receive those transcripts. Login to Grasshopper online, click Extensions , then edit the extension you’d like to setup. Then add your address under the option to have messages emailed:

You should now be able to receive transcriptions for that extension.

Note: The Read Your Voicemail feature costs $10 per month.