HELP FILE

An account administrator can change the payment method, billing info, and contact on your account at any time. All accounts are automatically billed on a monthly or annual basis using an accepted credit card

Note: You cannot update your billing and contact information in the mobile app.

  1. Log in to Settings at https://nuui.us.grasshopper.com/Settings.
  2. Click the Account tab.
  3. To modify billing info, click Edit next to "Credit Card Info".
    • Cardholder Name: Enter the name of the cardholder as it appears on the card.
    • Number: Enter the credit card number do NOT include spaces.
    • Exp Date: Select the expiration month and year of the card.
    • CVV: Enter the 3-digit number located on the back of your credit card. If you are using an American Express card it is a 4-digit number located on the front of your card.
    • Billing Address Information: Enter the Address, City, State/Providence, Postal Code, and Country associated with the card.
  4. To modify contact info, click Edit next to "Contact Info". If you need to change the contact name for your account, see How do I change the contact name on file for my account for more information.
  5. Make the desired changes, then click Save.  

We also highly recommend that you keep a backup credit card on file to ensure your service is never interrupted. Click Add a backup credit card to do so. 

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Note: If you signed up for Grasshopper prior to June 2011, your account may look different. Use the following Legacy interface instructions.

  1. Go to www.grasshopper.com and click Log in.
  2. Click My Account in the top right corner. You'll be brought to the Overview tab.
  3. Select Edit next to the Credit card section.
  4. Scroll down to the bottom and click Edit next to Credit Card in the Contact and Billing Information section.
  5. Enter the new credit card details and click Save .

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