Transfer an existing phone number to Grasshopper
Submit a request to transfer your phone numbers to us from your previous provider. Only available in the United States and Canada.
- Customer service record with your current carrier
- A copy of the most recent bill from your current carrier
- Your account must be in good standing (e.g., no freezes, pending orders, contractual agreements, disconnected numbers, etc.) with your current carrier
Legacy admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
Results: After submitting the online form, you will receive copies of your letter of authorization (LOA). Our number transfer team will begin processing your request. Once a tentative date has been set, the number transfer team will notify you.
- Local phone numbers: 7-10 business days to become active (pending no rejection)
- Toll-free phone numbers: 3-5 business days to become active (pending no rejection)
Admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
Results: After submitting the online form, you will receive copies of your letter of authorization (LOA). Our number transfer team will begin processing your request. Once a tentative date has been set, the number transfer team will notify you.
- Local phone numbers: 7-10 business days to become active (pending no rejection)
- Toll-free phone numbers: 3-5 business days to become active (pending no rejection)