Transfer an Existing Phone Number to Grasshopper
Submit a request to transfer your phone numbers to us from your previous provider. Only available in the United States and Canada.
Before you begin: You must be the billing contact on your account.
To begin a phone number port, you must have the following:
- Customer service record with your current carrier
- A copy of the most recent bill from your current carrier
- Your account must be in good standing (e.g., no freezes, pending orders, contractual agreements, disconnected numbers, etc.) with your current carrier
Results: After submitting the online form, you will receive copies of your letter of authorization (LOA). Our number transfer team will begin processing your request. Once a tentative date has been set, the number transfer team will notify you.
- Local phone numbers: 7-10 business days to become active (pending no rejection)
- Toll-free phone numbers: 3-5 business days to become active (pending no rejection)
Note: If your current carrier rejects your request, we will notify you immediately by email with steps to resolve it. If you haven't heard from us, we are still on track to transfer your number on the tentative date provided.