Upload My Own Hold Music

Upload any audio files that you have the rights to and use them for your callers.

Before you begin: You must have admin permissions.

It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.

Sign in at https://nuui.us.grasshopper.com.
Go to Settings > Hold Music.
The account-wide hold music will always be in the top row. Select Change Music in the account-wide hold music row.
Select Upload New Music.
Enter a name for your new hold music, select Choose file, and then choose a supported file from your computer.
- MP3, MP4, or M4A up to 5 MB
- 16 bit Mono
- 100 kHz
- File name of 24 characters or less
- Size of 5MB or less (2 minutes)
Select Add and then select Use to use your new hold music.

Note: When music is uploaded and played back, the quality can be degraded and may sound different.

What to do next: Once new hold music has been uploaded to the account, you will be able to add it as hold music for your account or an extension.