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Enable Voicemail Transcription

Enable voicemail transcription on your account. Voicemails will be transcribed and emails as PDFs.

Before you begin: You must have admin permissions.
Enabling voicemail transcription will add a monthly fee to your bill. All new plans include Read Your Voicemail free of change.
  1. Sign in at
  2. Go to Settings > Features.
  3. From Read Your Voicemail, select Add "Read Your Voicemail".
  4. Check the box confirming the monthly fee and then select Confirm & Add "Read Your Voicemail".
  5. To add email addresses to receive voicemail transcriptions:
    1. Go to Extensions and then select Edit next to an extension.
    2. From Where do you want messages sent to?, select Add email address.
    3. Enter the email address and then select Add.
  6. Optional: To remove voicemail transcription, go to Settings > Features, and then select Remove "Read Your Voicemail".