Learn more about the information generated by the detail report.
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Outbound Calls
| Report field |
Description |
| Follow-me-call connected |
The caller dialed an extension and was connected. |
| Follow-me-call not connected |
The caller dialed an extension and was put on hold, but it wasn’t connected. |
| Follow-me-call connected, then transferred to another number |
The caller was connected and then transferred to another extension. |
| Transfer call, outbound portion of a supervised transfer prior to re-connect |
The portion of the transfer during which the person initiating the transfer is trying to reach the person to whom the call will be transferred. |
| Outbound calling card call successful |
Outbound call that was connected. |
| Rejected or failed blast call |
Call blasting was attempted to a line, but the call was not accepted or had been answered by another line. |
| Successful blast call |
Blasted call that was answered. |
Inbound Calls
| Report field |
Description |
| Completed calls |
Incoming call that went to voicemail. |
| Hangup |
The caller hung up before speaking to someone or going to voicemail. |
| Subscriber mode call |
The caller pressed * and entered PIN successfully. |
| Inbound leg of follow-me-call |
The caller is waiting to be connected to a person after selecting an extension. |
| Conference call |
Each person in the conference is counted as a separate part of the conference call and is billed accordingly. |
Inbound Fax Calls
| Report field |
Description |
| Fax in successful |
Fax received by your account. |
| Fax in failed |
Failed fax attempt to your account. |
