Detail Report Overview
Learn more about the information generated by the detail report.
You must have admin permissions.
|Date and time of the interaction.
|Grasshopper phone number associated with the call data.
|Total amount of time (mm:ss) of the interaction.
|Phone number that initiated the call.
|Endpoint of the call.
|Extension involved in the call.
|Brief description of the call.
Report type descriptions
|The user initiates a call within Grasshopper.
|Mobile outbound connected
|When the call connects with the dialed number.
|Inbound leg of forwarded call
|An incoming call is received by the forwarding system before being redirected per the forwarding settings.
|Forwarded call connected
|Forwarded call that was answered.
|Forwarded call not-connected
|Forwarded call that wasn't answered.
|Incoming call that went to voicemail.
|The caller hung up before speaking to someone or going to voicemail.
|Forwarded call connected, then transferred to another number
|An incoming call that followed the forwarding settings, was answered by the user, and then transferred to another extension.
|Rejected or failed blast call
|Call blasting was attempted to a line, but the call was not accepted or had been answered by another line.
|Successful blast call
|Blasted call that was answered.
Inbound fax calls
|Fax in successful
|Fax received by your account.
|Fax in failed
|Failed fax attempt to your account.