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Detail report overview

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    Outbound Calls

    Report field Description
    Follow-me-call connected The caller dialed an extension and was connected.
    Follow-me-call not connected The caller dialed an extension and was put on hold, but it wasn’t connected.
    Follow-me-call connected, then transferred to another number The caller was connected and then transferred to another extension.
    Transfer call, outbound portion of a supervised transfer prior to re-connect The portion of the transfer during which the person initiating the transfer is trying to reach the person to whom the call will be transferred.
    Outbound calling card call successful Outbound call that was connected.
    Rejected or failed blast call Call blasting was attempted to a line, but the call was not accepted or had been answered by another line.
    Successful blast call Blasted call that was answered.

    Inbound Calls

    Report field Description
    Completed calls Incoming call that went to voicemail.
    Hangup The caller hung up before speaking to someone or going to voicemail.
    Subscriber mode call The caller pressed * and entered PIN successfully.
    Inbound leg of follow-me-call The caller is waiting to be connected to a person after selecting an extension.
    Conference call Each person in the conference is counted as a separate part of the conference call and is billed accordingly.

    Inbound Fax Calls

    Report field Description
    Fax in successful Fax received by your account.
    Fax in failed Failed fax attempt to your account.