Detail Report Overview
Learn more about the information generated by the detail report.
You must have admin permissions.
|Date/Time||Date and time of the interaction.|
|VPS Number||Grasshopper phone number associated with the call data.|
|Duration||Total amount of time (mm:ss) of the interaction.|
|Caller ID||Phone number that initiated the call.
|Connecting Number||Endpoint of the call.
|Extension||Extension involved in the call.|
|Type||Brief description of the call.|
Report type descriptions
|Mobile inbound||The user initiates a call within Grasshopper.|
|Mobile outbound connected||When the call connects with the dialed number.|
|Inbound leg of forwarded call||An incoming call is received by the forwarding system before being redirected per the forwarding settings.|
|Forwarded call connected||Forwarded call that was answered.|
|Forwarded call not-connected||Forwarded call that wasn't answered.|
|Voicemail||Incoming call that went to voicemail.|
|Hangup||The caller hung up before speaking to someone or going to voicemail.|
|Forwarded call connected, then transferred to another number||An incoming call that followed the forwarding settings, was answered by the user, and then transferred to another extension.|
|Rejected or failed blast call||Call blasting was attempted to a line, but the call was not accepted or had been answered by another line.|
|Successful blast call||Blasted call that was answered.|
Inbound fax calls
|Fax in successful||Fax received by your account.|
|Fax in failed||Failed fax attempt to your account.|