Learn more about the information generated by the detail report.
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Outbound Calls
Report field |
Description |
Follow-me-call connected |
The caller dialed an extension and was connected. |
Follow-me-call not connected |
The caller dialed an extension and was put on hold, but it wasn’t connected. |
Follow-me-call connected, then transferred to another number |
The caller was connected and then transferred to another extension. |
Transfer call, outbound portion of a supervised transfer prior to re-connect |
The portion of the transfer during which the person initiating the transfer is trying to reach the person to whom the call will be transferred. |
Outbound calling card call successful |
Outbound call that was connected. |
Rejected or failed blast call |
Call blasting was attempted to a line, but the call was not accepted or had been answered by another line. |
Successful blast call |
Blasted call that was answered. |
Inbound Calls
Report field |
Description |
Completed calls |
Incoming call that went to voicemail. |
Hangup |
The caller hung up before speaking to someone or going to voicemail. |
Subscriber mode call |
The caller pressed * and entered PIN successfully. |
Inbound leg of follow-me-call |
The caller is waiting to be connected to a person after selecting an extension. |
Conference call |
Each person in the conference is counted as a separate part of the conference call and is billed accordingly. |
Inbound Fax Calls
Report field |
Description |
Fax in successful |
Fax received by your account. |
Fax in failed |
Failed fax attempt to your account. |