Detail Report Overview
Learn more about the information generated by the detail report.
You must have admin permissions.
Report Parameters
| Report field | Description |
|---|---|
| Date/Time | Date and time of the interaction. |
| VPS Number | Grasshopper phone number associated with the call data. |
| Duration | Total amount of time (mm:ss) of the interaction. |
| Caller ID | Phone number that initiated the call.
|
| Connecting Number | Endpoint of the call.
|
| Extension | Extension involved in the call. |
| Direction | Inbound calls:
|
| Type | Brief description of the call. |
Report type descriptions
Outbound calls
| Report field | Description |
|---|---|
| Mobile inbound | The user initiates a call within Grasshopper. |
| Mobile outbound connected | When the call connects with the dialed number. |
Inbound calls
| Report field | Description |
|---|---|
| Inbound leg of forwarded call | An incoming call is received by the forwarding system before being redirected per the forwarding settings. |
| Forwarded call connected | Forwarded call that was answered. |
| Forwarded call not-connected | Forwarded call that wasn't answered. |
| Voicemail | Incoming call that went to voicemail. |
| Hangup | The caller hung up before speaking to someone or going to voicemail. |
| Forwarded call connected, then transferred to another number | An incoming call that followed the forwarding settings, was answered by the user, and then transferred to another extension. |
| Rejected or failed blast call | Call blasting was attempted to a line, but the call was not accepted or had been answered by another line. |
| Successful blast call | Blasted call that was answered. |
Inbound fax calls
| Report field | Description |
|---|---|
| Fax in successful | Fax received by your account. |
| Fax in failed | Failed fax attempt to your account. |