Send Text Messages
DEADLINE: As of February 3, 2025, carriers have blocked 100% of unregistered outbound SMS due to a government-mandated regulation to prevent spam. Mobile carriers require the completion of a registration process to continue sending text messages. Register now to avoid further service disruption. Grasshopper cannot expedite the carrier’s review timeline.
Send text messages, group text messages, and MMS.
Before you begin: To send text messages, an admin must enable texting for your user account.
Note: There are limitations to texting with Grasshopper:
- Text messages have a character limit of 160 characters, including spaces.
- Texts from local or toll-free phone numbers cannot be sent to or received from international numbers.
- Texts cannot be sent from a toll-free number to a Canadian phone number.
- MMS and group texting aren’t supported for toll-free numbers.
- Texts cannot be sent to short codes (i.e., no voting for American Idol).
- There's no guarantee that short-code text messages to your Grasshopper number will be delivered.
- If using a toll-free phone number for texting, verify your phone number for text messages.
- If using a local phone number for texting, register your brand and SMS for 10DLC compliance.
- Text messages cannot be downloaded.
Desktop App
- From the desktop app, select Messages from the left navigation menu.
- Choose the phone number you’d like to use for texting from the drop-down menu in the top left.
- Select
to send a new text message or choose an existing conversation. - Enter the recipient’s phone number in the To field.
Note: You can create a group text by adding up to 10 contacts.
- At the bottom, type your new message and then press enter on your keyboard.
- Optional: Select
to attach a file or image to the message.
- The maximum combined file size is 1MB, with five attachments per message.
- Supported file types: .JPG, .JPEG, .PNG, MOV, and MP4.
- Optional: To delete a text message, hover over the message and select the trash can. To delete a conversation, select the circle to the left of the conversation and then select the trash can icon above.
Mobile App
- From the mobile app, select Messages (Conversations) from the bottom of the screen.
- Choose the phone number you’d like to use for texting from Text from.
- Select + to send a new text message or choose an existing conversation.
- Search for a contact's name or number and choose a contact from the results.
Note: You can create a group text by adding up to 10 contacts.
- At the bottom, type your new message and then select
. - Optional: Select
to attach a file or image to the message.
- The maximum combined file size is 1MB, with five attachments per message.
- Supported file types: .JPG, .JPEG, .PNG, MOV, and MP4.
- Optional: To delete a text message, press and hold the text message you’d like to delete, select More, and then select Delete in the bottom left. To delete a conversation, swipe left on the conversation, select Delete, and then select Delete Conversation. To archive a conversation, swipe left on the conversation and select Archive.