HELP FILE

Can I send my calls directly to voicemail?

    Yes, you can send incoming calls straight to voicemail, either for a particular extension or for all calls made to your phone number.

    If you did not intentionally set your calls to go to voicemail, see here for troubleshooting help.

    Option How-to
    Send all calls for a phone number to voicemail
    1. Sign in at https://nuui.us.grasshopper.com.
    2. Go to Settings > Numbers.
    3. For each desired phone number, select Transfer to extension... and then select an extension number
    4. Turn off call forwarding for the selected extension by following the steps below.
    Send a specific extension straight to voicemail
    1. Sign in at https://nuui.us.grasshopper.com.
    2. Select Extensions and then select Edit next to the desired extension.
    3. From Where should we forward callers to? set all listed phone numbers to Off.