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Can I send my calls directly to voicemail?

    Yes, you can send incoming calls straight to voicemail, either for a particular extension or for all calls made to your phone number.

    If you did not intentionally set your calls to go to voicemail, see here for troubleshooting help.

    Option How-to
    Send all calls for a phone number to voicemail
    1. Sign in at
    2. Go to Settings > Numbers.
    3. For each desired phone number, select Transfer to extension... and then select an extension number
    4. Turn off call forwarding for the selected extension by following the steps below.
    Send a specific extension straight to voicemail
    1. Sign in at
    2. Select Extensions and then select Edit next to the desired extension.
    3. From Where should we forward callers to? set all listed phone numbers to Off.