HELP FILE

Grasshopper SMS (texting) is either included with your plan or an additional $10/month per number. If you are unable to access text messaging in the mobile or desktop apps, please try these troubleshooting steps below. If none of them work, you can contact our Customer Care team for further help.

  1. Ask your administrator. Administrators manage the SMS texting permissions for numbers. Ask your administrator to enable SMS access for a specific number or numbers.
  2. Ensure that Grasshopper SMS is enabled. Texting must be enabled on a per-phone number basis for an account (meaning that it can be enabled on one phone number but not another). Enable it now.
  3. Log out of the app and then back in. If the feature was recently enabled, the app might not have picked up the changes yet. Logging out will prompt it to update.
  4. Update the app. Ensure that you have the latest version of the app. The desktop app will prompt you if a new version is available, while you can check the App Store or Google Play Store for mobile app updates. 
  5. Uninstall and reinstall the app. If all else fails, try uninstalling the app from your computer or device, then do a fresh install.