Why don't I see text messaging in the apps?
Follow the steps below to troubleshoot not seeing texting in the apps.
Attention: If using a toll-free phone number for instant response, make sure you have verified your phone number for text messages.
- Ask your administrator to verify you have texting permissions.
- Verify the app is current by checking the app store or Google play store for pending updates.
- If texting was recently enabled on your account, the app might still need to pick up the changes. Try logging out and then back in. Logging out will prompt it to update.
- Try uninstalling the app from your computer or device, and then install it again.