HELP FILE

When can I cancel my Grasshopper account once I've transferred my number out?

    If you're transferring a toll-free or local phone number out of Grasshopper and to a new carrier, you should not cancel your account until your new carrier confirms that the number(s) are successfully transferred. We don't want you to get stuck without a working number!

    Please keep in mind that we cannot cancel the account automatically. You must contact customer care in order to close your Grasshopper account.