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What is a Customer Service Record?

    Your Customer Service Record (CSR) refers to all the information your current service provider has about your phone number and your customer account. It will include the following important account info:

    • Authorizing name
    • Business name (for business accounts)
    • Account type (business or residential)
    • Service address
    • Billing phone number
    • Current service provider name
    • Current service provider account number

    If you're transferring a local number to Grasshopper, it's highly recommended that you obtain your Customer Service Record (CSR) from your current provider first. Contact your current provider and ask for their "Port Out" or "Transfer Out" department.

    If you're transferring a local number out of Grasshopper, select Contact Support.