HELP FILE

We're sorry to see you go! You can cancel your Grasshopper account at any time by calling our Customer Care team using the link below and choosing extension 3 from the menu. 

However, first you'll need to do the following: 

• Ensure any outstanding bills or fees have been paid for. 
• Transfer your Grasshopper phone number(s) to another carrier. Note that this has to be done with your new carrier and can take some time to process, so be sure to wait until your new carrier confirms the transfer before trying to cancel your Grasshopper account. 

Once you've successfully transferred out your phone number(s), you can call our Customer Care team to cancel your Grasshopper account. Please be sure to have the following information handy when you call: 

• The account number (i.e., Grasshopper phone number)
• The account's 4-digit Master PIN 
• The last 4 digits of the credit card on file
• The billing address used for the credit card on file