HELP FILE

Yes, all Grasshopper numbers can receive incoming calls from outside the continental U.S. and Canada. If you want to make outgoing calls to international or offshore phone numbers you will need to activate international calling. International calling is available for any plan, but is disabled by default to avoid fraudulent and unauthorized use. Contact Customer Care to have international calling activated for your Grasshopper account.

Before you activate international calling, please be aware of the following: 

  • Incoming and outgoing international/offshore calls incur extra fees per our posted international rates
  • Accounts must be at least 60 days old to have international calling activated (with the exception of accounts based in Alaska or Hawaii).
  • A deposit of $500 USD is required to activate international calling (with the exception of Alaska and Hawaii accounts). Any Grasshopper charges will be deducted from the deposit until it is depleted (or you cancel your account). Learn more here. 
  • Alaska and Hawaii are not part of the continental U.S., and therefore are considered "offshore" numbers. This means:
    • Accounts based in Alaska or Hawaii must have international calling enabled in order to reach numbers outside of their own state. 
    • Non-Alaska or Hawaii accounts must have international calling enabled in order to make calls to an Alaskan or Hawaiian number. However, the deposit may not be required.