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Choose an Extension for Incoming Calls in the Desktop App

Choose an extension for incoming calls in the desktop app.

Before you begin: An admin must enable extension access for users to choose from the app. Admins will have access to all extensions in the app.
  1. Sign in to the desktop app.
  2. Select the extension drop-down menu next to your phone number.
  3. Choose the extension(s) you'd like to receive calls for or select All Extensions.