Change your caller ID

Request to change your caller ID for a local phone number, which will be submitted to your carrier. We cannot change the caller ID for a toll-free or Canadian phone number.

You must have admin permissions.

Important: We cannot guarantee that your caller ID will be updated. We will update your caller ID information in our systems, but your caller ID will be modified once each carrier has updated its internal caller ID information. Unfortunately, we cannot provide a time when other carriers will be updated as they operate individually.

Legacy admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to Settings > Numbers.

Note: The caller ID for toll-free or Canadian phone numbers cannot be changed.
From Caller ID under the desired phone number, enter what you’d like the caller ID to display.
The caller ID must be 15 characters or less (including spaces), not the name of a city, state, or another phone number, and it cannot include special characters such as &*%, etc. You can use a-z, 0-9, and commas.
If you’d like to have the new caller ID display for all phone numbers, check the box for Use same Caller ID for all numbers.
Select Submit. It can take up to 7-10 business days to take effect. Caller ID can be changed once per 30 days.

What to do next: If you are having trouble setting your caller ID for your local phone number, contact support by selecting Contact support for guidance.

Admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to Call management > Numbers & call routing.
Select next to the desired phone number.
From Outgoing caller ID, enter what you’d like the caller ID to display.
The caller ID must be 15 characters or less (including spaces), not the name of a city, state, or another phone number, and it cannot include special characters such as &*%, etc. You can use a-z, 0-9, and commas.
Select Save. It can take up to 7-10 business days to take effect. Caller ID can be changed once per 30 days.

What to do next: If you are having trouble setting your caller ID for your local phone number, contact support by selecting Contact support for guidance.