HELP FILE

Can I change the caller ID name for my Grasshopper number?

    If you have a local phone number we can submit a request to our carrier to change the caller ID, but if you have a toll-free or Canadian phone number we are unable to change the displayed caller ID.

    Please note that we cannot guarantee that your caller ID name will be updated. We will update your caller ID information in our systems, but the new caller ID will only be reflected once each carrier has updated their internal caller ID information. Unfortunately, we are unable to provide a time as to when other carriers will be updated as they operate individually.
    Note: This is a premium feature and is not available to trial accounts.

    To submit a request to change a local phone number caller ID, do the following:

    1. Select Contact Support.
    2. Choose how you'd like to contact support.

      The name you want to use must be 15 characters or less (including spaces), and cannot be the name of a city, state, or another phone number, and cannot include special characters such as &*%, etc. You can also request to have the current name blanked out.