When a call is forwarded to your phone number, you will see the incoming caller ID as your Grasshopper phone number.
Helpful tip: If you program your Grasshopper phone number in your phone contacts with the name of your business, you will see the business name for incoming calls.
If you would prefer to see the caller’s phone number on incoming calls, you make this change within your extension online. To do so, follow these steps:
- Log into your account and click on Extensions and then Edit.
- Below your forwarding numbers, click Options.
- Select the drop down menu for “When a call is forwarded to me, show the caller id of”.
- In the drop-down, change this to “the caller”.
- Click Save.