At this time, Grasshopper is not HIPAA compliant.
In order to assist our customers with any technical issues they are experiencing, our support team must have access to the account settings and information. This includes messages that may pass through the Grasshopper system, like text messages, faxes, and voicemails.
By having access to such content, we are able to help when troubleshooting is required.
If you require a Business Associate Agreement (BAA), please reach out to our support team.