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Is Grasshopper HIPAA compliant?

The Health Insurance Portability and Accountability Act (HIPAA) calls for privacy and security standards that protect the confidentiality and integrity of patient health information.

At this time, Grasshopper is not HIPAA compliant.

In order to assist our customers with any technical issues they are experiencing, our support team must have access to the account settings and information. This includes messages that may pass through the Grasshopper system, like text messages, faxes, and voicemails.

By having access to such content, we are able to help when troubleshooting is required. If you require a Business Associate Agreement (BAA), please use the Contact Support option in this article.

If you need to upgrade to a HIPAA compliant product, please refer to

Article last updated: 15 November, 2023