Why don't I get mobile app notifications?
Follow the steps below to troubleshoot mobile app notifications.
Grasshopper Mobile app settings
- From the mobile app, select Settings.
- Select Sync & Notification Settings.
- Ensure that all boxes are enabled for the extension(s) you want to be notified of on this device.
iOS
- Go to your device's settings and then select Notifications.
- Select Grasshopper.
- Customize your notification settings for the app.
Android
- Swipe down from the top of your screen to reveal the Notifications box.
- Select Settings from the top right.
- Select Notifications.
- Toggle the slider of the app you want to enable/disable notifications for.
Note: If you don’t see Grasshopper under Device Settings Notifications, you will need to delete the app and reinstall. When installing the app, your phone will ask you to allow notifications from Grasshopper.
Reset Grasshopper Mobile app settings
Try resetting the notification setting within the Grasshopper mobile app if you still have issues.
iOS
- From the mobile app, disable the notifications.
- Go to .
- Disable the toggles for all notifications.
- Select the back button to save.
- Now, enable the notifications again.
- Go to .
- Enable the toggles for the desired notifications.
- Select the back button to save.
Android
- From the mobile app, disable the notifications.
- Go to .
- Disable the toggles for all notifications.
- Select
to save.
- Now, enable the notifications again.
- Go to .
- Enable the toggles for the desired notifications.
- Select to save.