Different Types of Errors

Error	Description
Failed to establish API call	If your call could not be completed, it usually means the mobile app had issues connecting to the internet to make the phone call. If you currently use wifi, try turning it off and making the call again, or vice versa (go to Settings > Call Settings > Wifi Calling and use the toggle to turn wifi calling on or off).
Error while signing up	If you received an error while signing up for Grasshopper, use these tips to perform initial troubleshooting before contacting customer support: Try a different browser (preferably Google Chrome) If using a VPN, disconnect and try again Do not use an anonymizer Use a different network Restart your computer Use another credit card Verify your credit card is valid, active, and has available credit Verify the address entered is valid Use emails from authentic providers
Something went wrong	This means that Grasshopper was unable to complete the action you were attempting. This could be a network issue, so it's worth trying again. If you continue to encounter the error, select Contact Support.
Rate Limiting: Failed to Send Message	To prevent fraudulent use, Grasshopper sometimes temporarily limits the number of text messages a single user can send within a certain period. This prevents the recipient's carrier from blocking the user's phone number. Please wait until the temporary limit is automatically lifted (customer support representatives cannot lift it for you). To avoid this error, you can: Do not exceed the 160-character limit per message Avoid sending multiple messages in a row without engaging in conversation Use special characters only when necessary
Sign in error	If you received an error while trying to sign in to the apps or admin portal, make sure to check the following before contacting customer support: If using a VPN, disconnect and try again. VPN use is not supported and will cause issues logging in and using the apps and admin portal. Grasshopper will only work while in the US or Canada.
Outgoing texts are not allowed by carriers on an unregistered local number. Please submit your local number for registration.	SMS registration is an industry-mandated process created by carriers and service providers in response to FCC requirements to protect consumers (your customers) from spam and fraud. The intent of registration is to ensure message senders are legitimate businesses sending messages to contacts who have consented to receive them. As of February 3, 2025, carriers will block traffic from unregistered phone numbers. Learn how to register your local phone number to enable texting.

Failed to establish API call

If your call could not be completed, it usually means the mobile app had issues connecting to the internet to make the phone call. If you currently use wifi, try turning it off and making the call again, or vice versa (go to Settings > Call Settings > Wifi Calling and use the toggle to turn wifi calling on or off).

Error while signing up

If you received an error while signing up for Grasshopper, use these tips to perform initial troubleshooting before contacting customer support:

Try a different browser (preferably Google Chrome)
If using a VPN, disconnect and try again
Do not use an anonymizer
Use a different network
Restart your computer
Use another credit card
Verify your credit card is valid, active, and has available credit
Verify the address entered is valid
Use emails from authentic providers

Something went wrong

This means that Grasshopper was unable to complete the action you were attempting. This could be a network issue, so it's worth trying again. If you continue to encounter the error, select Contact Support.

Rate Limiting: Failed to Send Message

To prevent fraudulent use, Grasshopper sometimes temporarily limits the number of text messages a single user can send within a certain period. This prevents the recipient's carrier from blocking the user's phone number. Please wait until the temporary limit is automatically lifted (customer support representatives cannot lift it for you). To avoid this error, you can:

Do not exceed the 160-character limit per message
Avoid sending multiple messages in a row without engaging in conversation
Use special characters only when necessary

Sign in error

If you received an error while trying to sign in to the apps or admin portal, make sure to check the following before contacting customer support:

If using a VPN, disconnect and try again. VPN use is not supported and will cause issues logging in and using the apps and admin portal.
Grasshopper will only work while in the US or Canada.

Outgoing texts are not allowed by carriers on an unregistered local number. Please submit your local number for registration.

SMS registration is an industry-mandated process created by carriers and service providers in response to FCC requirements to protect consumers (your customers) from spam and fraud. The intent of registration is to ensure message senders are legitimate businesses sending messages to contacts who have consented to receive them. As of February 3, 2025, carriers will block traffic from unregistered phone numbers. Learn how to register your local phone number to enable texting.

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