HELP FILE

How do I set a time zone for my account?

    Absolutely! By default, all Grasshopper accounts are set to an Eastern Time Zone. However, there are 3 locations within your account that you are welcome to change the time zone.

    For all time zone changes, please allow Grasshopper 5 minutes to update before testing.

    1. Change the time zone for your main and away greeting.

    By changing this setting, you are updating the times that your callers hear either a main greeting or away greeting.

    1. Sign in at https://nuui.us.grasshopper.com.
    2. Go to Settings > Greetings.
    3. From Main Greeting select Change greeting.
    4. From Options use the drop-down menu to choose your Time Zone. Once you have selected your time zone, the changes will automatically save.

    2. Change the time zone for an extension

    By updating your extension's time zone, you are updating the time that your call forwarding numbers are set to receive calls.

    1. Sign in at https://nuui.us.grasshopper.com.
    2. Go to Extensions and then select Edit next to the desired extension.
    3. Select View Details.
    4. Choose your Time Zone from the drop-down menu.
    5. Select Save.

    3. Change the time zone for a specific user

    The time zone for each user affects the timestamps of messages and calls on the Grasshopper account.

    1. Sign in at https://nuui.us.grasshopper.com.
    2. Go to Settings > Users.
    3. Select Edit next to a user.
    4. Choose the Time Zone from the drop-down menu.
    5. Select Save & Close.