What is an extension?

Extensions determine how incoming calls are routed within your Grasshopper account, how they are displayed, and what callers hear. At least one extension must be set up in order for Grasshopper to function properly (which is why we create a default extension for you). Start adding more extensions now!

Note that employee and department extensions function exactly the same, and have all the same options. So if you want to use only one type or change the intended purpose, go for it! The only difference is the number of digits.

  • Department extensions are 1 digit each (0 - 6).
  • Employee extensions are 3 digits each, and always begin with "7" (701 - 799).
  • Name Directory is always extension 8.