What is a Customer Service Record?

Your Customer Service Record (CSR) referrs to all the information your current service provider has about your phone number and your customer account. It will include the following important account info: 

  • Authorizing name
  • Business name (for business accounts)
  • Account type (business or residential)
  • Service address
  • Billing phone number
  • Current service provider name
  • Current service provider account number

If you’re transferring a local number to Grasshopper, it's highly recommended that you obtain your Customer Service Record (CSR) from your current provider first. Contact your current provider and ask for their "Port Out" or "Transfer Out" department. 

If you're transferring a local number out of Grasshopper, please contact our Customer Care team to submit a request to obtain your CSR. Note that it may take up to 3 business days to receive.