Manage your account billing information
Learn how to download invoices, view minutes used, view and edit payment information, or view and edit contact information.
Before you begin:
You must have admin permissions.
Note: If you are a nonprofit company or believe your account is tax exempt, please email support at support@grasshopper.com with your company's official proof documentation, state sales tax exemption certificate, or a tax-exemption form. Once we have your paperwork, our tax manager will review your request.
This article doesn't address how to cancel your account.
Learn more about canceling your account.
Legacy admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
- Sign in to the admin portal.
- Go to .
- Follow the steps below to complete the following tasks:
Option How-to 1. Change my plan Note: If you upgrade your plan, changes will take effect immediately. If you downgrade your plan, changes will only occur on the next renewal date. For monthly plans, that means the next month's bill date. For annual plans, that means on the annual renewal date.- From Your Pricing Plan, choose a new plan. Learn about available plans.
- Select Yes, change my plan to confirm.
2. Find minutes used View your minutes used from Minutes used this billing cycle. 3. Change payment info Note: We only accept payment via Visa, MasterCard, or American Express credit cards. Payment can be processed from a debit card if it functions like a credit card, is branded with Visa or Mastercard, and does not require a PIN to process a payment.- From Credit Card Info, select Edit.
- Enter the new payment information and then select Save.
4. View and/or edit contact information Note: Learn how to change the main contact name on your account.- From Contact Info, select Edit.
- Update any of the following fields.
- Company Name
- Contact Address
- Home Phone
- Cell Phone
- Fax
- Email
Note: This email address is the primary contact for your account. We will use it to communicate with you regarding billing, system updates, announcements, and other account-related matters.
- Select Save.
5. Find customer ID/account number View your customer ID from Customer ID. 6. View and/or edit primary pin From Primary PIN, enter a new 4-digit number into the text field. 7. Download invoices From View Previous Invoices choose the desired month and then select Download Invoice.
Admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
- Sign in to the admin portal.
- Follow the steps below to complete the following tasks:
Task How-to Change your plan Note: If you upgrade your plan, changes will take effect immediately. If you downgrade your plan, changes will only occur on the next renewal date. For monthly plans, that means the next month's bill date. For annual plans, that means on the annual renewal date.- Go to .
- Select Change plan.
- Choose your new plan.
Change payment info Note: We only accept payment via Visa, MasterCard, or American Express credit cards. Payment can be processed from a debit card if it functions like a credit card, is branded with Visa or Mastercard, and does not require a PIN to process a payment.- Go to .
- From Credit card information, select Edit.
- Enter the new payment information and then select Save.
View and/or edit contact information Note: Learn how to change the main contact name on your account.- Go to .
- From contact information, select Edit.
- Make the necessary changes and then select Save.
Find customer ID/account number - Select
next to your name in the top right corner. - View your Customer ID.
View your Primary PIN - Select next to your name in the top right corner.
- View your Primary PIN.
Download invoices - Go to .
- Select
next to an invoice entry to download.