If you’d like the caller to leave the message on your existing voicemail system, you should set your forwarding options on the extension to "calls will connect to you as soon as you pick up (Direct Connect)", and the Ring For to 180 seconds.
- Log into your account
- Click on Extensions
- Click on Edit next to the name of your extension
- Click on Edit next to your call forwarding number
- Change the setting to “calls will connect to you as soon as you pick up”
- Change the Ring for to 180 seconds
For additional information on how to set up Direct Connect, check out these helpful links: