If uploading a file, please make sure it adheres to the following requirements:
- MP3 format only
- 16 bit Mono
- 100 kHz
- File name of 24 characters or less
- Size of 2 MB or less (2 minutes)
Note: If you ordered greetings from our Voice Studio team, make sure you save the greeting to your computer before trying to upload.
To upload a Main Greeting: Navigate to Settings > Main Greeting > Change Greeting then Create New Greeting. From there, choose upload audio file. Easy as that!
To upload an Extension Greeting: Click on Edit next to the desired extension > scroll to Greetings > click Change Greeting next to the one you wish to change > choose upload audio file.
Portal Accounts: If you signed up prior to June 2011, your account will look different. Please follow these steps:
- Log into your account as an admin
- Click on Settings
- Click on Main Greeting tab
- Go to Manage Your Main Greeting
- Click Add to library
- Enter Greeting Name
- Browse your computer for an MP3 file
- Click Add
- Click Activate next to the greeting you want to use