What are Q&A Extensions?
Q&A Extensions will prompt callers to answer a series of questions that Grasshopper will then consolidate into one voicemail for you. This feature is typically used for lead generation and order taking when you can’t to allocate a human being for information collection.
How do Q&A Extensions work?
It’s easy! Just record a set of questions that you want your callers to answer. Your caller will answer a question, press #, then hear the next question. When the caller is finished answering your questions, we’ll consolidate all the answers into one voicemail for you.
How many Q&A Extensions can I have?
The sky is the limit! You can have as many Q&A Extensions as you need!
What is the maximum number of questions I can have on a Q&A Extension?
Q&A Extensions are identified by a 3-digit number, so technically you could have up to 999 questions on a Q&A Extension, but we don’t recommend that. We recommend sticking to around 10 or so questions.
Note: If you signed up after June 2011, please contact our support team to activate this feature.
If you signed up before June 2011, here’s all the information you'll need to set up Q&A Extensions in your account:
Here’s how to setup Q&A Extensions in your account:
From the Settings menu, click the Extensions tab, then choose which extension you’d like to set up:
Click on the Forwarding Options tab in the sidebar, then expand the bottom section to choose what to do next. You’ll want to choose, “Then ask a series of questions...”
Next, add your questions!