Missed call and hangup reasons
Learn about the different missed call and hangup reasons.
Before you begin:
- The missed call and hangup reasons are only available in the Conversations tab of the mobile app at this time.
- To enable the Conversations tab, go to and enable the toggle.
From the mobile app, select Conversations from the bottom of the screen and then select a conversation with a missed call or hangup entry.
Tip: From Conversations, select Calls at the top of the list of conversations to filter to calls only.
Missed call reasons
A call is labeled a missed call when your phone rings but the phone call was never accepted by a user on your account. Learn about the different reasons below.
| Caller hung up | The caller hung up after dialing an extension from your phone number. |
| Call not answered | You or a user on your account didn’t answer an incoming call. |
| Call declined | You or a user on your account declined the incoming call. |
Hangup reasons
A call is labeled a hangup call when your phone does not ring due to different configurations. Learn about the different reasons below.
| Caller did not select an extension | The caller did not select an extension from your main greeting.
Tip:
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| Caller hung up during greeting | The caller hung up during your main greeting or did not select an extension from your main greeting.
Tip:
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| Missing call forwarding number | The dialed extension doesn’t have a call forwarding number, or all call forwarding numbers for the extension are turned off.
Tip: Review the call forwarding configuration for the extension.
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| Call outside business hours | The incoming call was placed outside of your designated business hours. |