HELP FILE

How do I create a custom schedule?

    Create a custom schedule for receiving calls.This is great if you prefer not to answer calls on a 24/7 basis. Once a custom schedule is set, we will play an away greeting to let your callers that you are out of the office.
    Option How-to
    Set up a custom schedule on your entire account
    1. Sign in at https://nuui.us.grasshopper.com/.
    2. Go to Settings > Greetings.
    3. From Away greeting select Change greeting.
    4. Select Play when we are closed or on vacation from The away greeting will.
    5. From My open hours are, choose your schedule.
      1. If you choose Custom schedule, select Add time slot, choose the days and times you're open (add multiple time slots if your hours vary from day to day) and then select Add.
    6. Select Save options.
    Note: Once your custom schedule is set, record your away greeting to let your callers that you are out of the office.
    Set up a custom schedule on an extension Setting custom schedules on extensions needs to be done in two parts.
    1. Sign in at https://nuui.us.grasshopper.com/.
    2. Go to Extensions and select Edit next to the desired extension.
    3. Next to the forwarding number, confirm call forwarding is enabled and then select Edit.
    4. From When do you want this number to receive calls, choose your schedule and then select Save & close.
      1. If you choose Custom schedule, select Add time slot, choose the days and times you're open (add multiple time slots if your hours vary from day to day) and then select Add.
    5. Go to Settings > Greetings.
    6. Next to the desired extension, select Show other greetings.
    7. From Away greeting, select Play when we are closed or on vacation from The away greeting will.
    8. From My open hours are, choose your schedule.
      1. If you choose Custom schedule, select Add time slot, choose the days and times you're open (add multiple time slots if your hours vary from day to day) and then select Add.
    9. Select Save options.
    Note: Once your custom schedule is set, record your away greeting to let your callers that you are out of the office.