HELP FILE

The same login cannot be used on multiple devices; each individual wishing to use the Grasshopper mobile app must be added as a new user with their own username/password. 

Sign in online:

  1. Go to https://portal.us.grasshopper.com/login.aspx.
  2. Enter your username (or email address) and password. Please note that Grasshopper passwords are case sensitive.
  3. Click Let's go.

Sign in to the mobile app:

  1. Open the Grasshopper app for iOS or Android on your phone.
  2. Enter your username (or email address) and password. Please note that Grasshopper passwords are case sensitive.
  3. Tap Sign In.

Sign in to the mobile app for the first time:

  1. Download the Grasshopper app iOS or Android on your phone.
  2. Enter your username (or email address) and password. Please note that Grasshopper passwords are case sensitive.
  3. Enter your mobile number. This is to register your cell phone as a trusted device for making outgoing Grasshopper calls.
  4. Tap the arrow in the upper right corner, then tap Yes to confirm your mobile number is correct.
  5. When prompted with allowing app notifications we recommend you enable them for the optimal experience. Push notifications allow Grasshopper to notify you of texts, voicemails, and missed calls.
  6. Optional: Add your business contacts that are on your mobile device to Grasshopper.
    1. Tap Add Business Contacts.
    2. Select which contacts to add.
    3. Tap Add Contacts.
  7. Choose an extension to use for outbound calls. This will only show in the call log.

Result: The Grasshopper mobile app is now set up on your mobile device.

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