In order to shorten the time before the caller is sent to voicemail, simply follow these steps:

• Log into your Grasshopper Account
• Click on Extensions
• Click on Edit, next to the Extension you would like to change
• Click on Edit, to the right of the forwarding number
• Change the number of seconds in the "ring for" box. (We generally recommend about 25 seconds)
• Select, Save and close next to the forwarding number.
• Select, Save and close next to the extension