HELP FILE

You can cancel your Grasshopper account at any time by doing the following:

  1. Ensure any outstanding Grasshopper bills or fees have been paid.
  2. Depending on if you want to keep your number or not, do one of the following:
    • If you want to keep your numberTransfer your Grasshopper phone number to another carrier. This is done with your new carrier not by the Grasshopper Customer Care team. Your new carrier must confirm the transfer was successful before you can proceed with canceling your Grasshopper account. Next, call our Customer Care team below and choose extension 3 from the menu. Be sure to have the following information on hand:
    • If you do not want to keep your number - Call our Customer Care team below and choose extension 3 from the menu. Be sure to have the following information on hand when you call: