HELP FILE

How do I block a number?

    There are two ways to block a number from calling you - online and in the mobile apps.

    Option How-to
    Web portal
    1. Sign in at https://nuui.us.grasshopper.com/.
    2. Go to Messages & calls.
    3. From All Messages or Voicemails, select More and then select Block number.
    4. From Faxes, Deleted, All calls, and Missed calls, select Block next to a phone number you'd like to block.
    Note: Select Blocked to manage blocked phone numbers.
    Mobile app
    1. Sign in to the mobile app.
    2. From recent calls, select the information icon next to the desired phone number.
    3. Select More and then select Add to Blocked Numbers.
    4. From text messages, swipe left on the desired phone number.
    5. Select More and then select Add to Blocked Numbers.
    Note: Go to Settings > Blocked Numbers to manage blocked phone numbers.
    Note: The maximum amount of numbers that can be blocked on an account is 1000.