Extensions determine how incoming calls are routed within your Grasshopper account. Users with extension or admin access can add and remove extensions from the online portal. 

  1. Log in to Extensions at
  2. Click Add extension next to either "Department Extensions" or "Employee Extensions". Learn more about the different here.
  3. You will see the new extension appear at the bottom of the list. From there you can edit its details and call-forwarding settings