Extensions determine how incoming calls are routed within your Grasshopper account. Users with extension or admin access can add and remove extensions from the online portal.
- Log in to Extensions at https://nuui.us.grasshopper.com/Extensions.
- Click Add extension next to either "Department Extensions" or "Employee Extensions". Learn more about the different here.
- You will see the new extension appear at the bottom of the list. From there you can edit its details and call-forwarding settings.