How do I transfer a call to another extension?

Transferring an incoming call is easy with Grasshopper. You can also use our handy Phone Reference Sheet as a guide for transferring and managing calls. 

  1. Press the Pound key twice (##) to place the caller on hold.
  2. Press 2 to transfer the call. 
  3. Choose the type of transfer:
    • Press 1 for a "blind transfer," in which the call is automatically transferred to the extension you choose. 
    • Press 2 for a "supervised transfer," in which you'll remain on the line to introduce the caller to the person you're transferring to before you disconnect. 
  4. Enter the extension number, then press Pound twice (##). 

Please note that you cannot transfer outbound calls, only inbound calls received on Grasshopper. To transfer your caller to an external phone number, the virtual calling card must be enabled.