LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

DEADLINE: As of February 3, 2025, carriers have blocked all unregistered outbound SMS where the senders are using 10-digit long codes and have not completed their brand and campaign registration process. For more information, click here. To register your brand and campaign, register here. Grasshopper cannot expedite the carrier’s review timeline.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    Resolve

    IT management & support

    Resolve MDM

    Mobile device management

    Pro

    Remote device access

    Central

    Remote monitoring & management

    Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status

  • DEADLINE: Register your brand and SMS

    As of February 3, 2025, carriers have blocked all unregistered outbound SMS where the senders are using 10-digit long codes and have not completed their brand and campaign registration process. For more information, click here. To register your brand and campaign, register here. Grasshopper cannot expedite the carrier’s review timeline.

    Chat with our virtual agent

    Try chatting with our new virtual agent (beta)! Ask your questions here.

  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
product logo
Back button image Back
Back button image
product logo

Check your case status

Searching for your case number? Learn how to check your support case number's status.

Please select the Contact Support option in this article for assistance with your case number.
Contact Support
Article last updated: 31 March, 2023
You are viewing the latest version of this article.

Need help?

Contact icon Contact support
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC