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Change your extension Pin

View and edit an extension’s phone pin.

Legacy admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.Legacy admin portal home page

Admins can edit all extensions; while users can only edit the extension(s) they have access to.
  1. Sign in to the admin portal.
  2. Select Extensions and then select Edit next to the desired extension.
  3. Select View Details.
  4. Enter a new 4-digit pin number from Phone PIN and then select Save.

Admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.Admin portal home page

Admins can edit all extensions; while users can only edit the extension(s) they have access to.
  1. Sign in to the admin portal.
  2. Go to Call management > Extensions.
  3. Select Edit icon next to the desired extension.
  4. From Edit extension information, enter a new 4-digit number into Phone PIN.
  5. Select Save.
Related Articles:
  • Reset your password
  • Reset a user's password
  • Change a user’s email address
  • Sign in to Grasshopper

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