HELP FILE

If you want to bypass the main greeting and have your calls go directly to you, edit your phone numbers settings online to transfer calls directly to an extension. If you are not using multiple extensions you can send calls directly to the default extension 0. 

Before you can send calls directly to your phone, you will need to set up the extension's call-forwarding settings. 

  1. Log in to your Grasshopper account at https://portal.us.grasshopper.com/login.aspx.
  2. Set up your extension's call-forwarding settings. If you have already set up your extension's call-forwarding settings proceed to Step 3.
    1. Click Extensions.
    2. Select an extension and click Edit.
    3. Click Add a forwarding number.
    4. Enter the number you want callers to be sent to. 
    5. Choose how Grasshopper handles the calls to the number with one of the following options:
      • Calls will be announced when you pick up - The extension the call is on is announced to you. You will be prompted to Press 1 to accept the call, Press 2 to send the caller to voicemail, or Press 3 to hear the caller's phone number. If you don’t take the call, it either moves to the next phone number in queue or Grasshopper will accept the voicemail and send you a notification via email (depending on your settings).
      • Calls will connect to you as soon as you pick up - The call is immediately connected to you without any options or announcements. If you don't take the call, your callers won't be sent back to Grasshopper to leave a message but instead be sent to your personal phone's voicemail system. This is great if you want to use your cell phone voicemail or your landline message system.
      • Callers will be asked for their name, then announced to you - The caller is asked to record their name before being placed on hold. When you pick up, the caller's name is announced to you. Then you will be prompted to Press 1 to accept the call, Press 2 to send the caller to voicemail, or Press 3 to hear the caller's phone number. If you don't take the call, Grasshopper will accept the voicemail and send you a notification via email (depending on your settings).
    6. Click Add this number.
  3. Go to Settings > Numbers.
  4. Next to your Grasshopper number, select Transfer to extension... An extension number drop-down menu displays.
  5. Select the extension you set up.

Result: Your calls will be forwarded directly to your phone number.