Your Grasshopper phone number can forward to a variety of access points. If you are sent to voicemail instead of subscriber mode, this means that your Grasshopper number is forwarding calls straight to an extension instead of your Main access point.
If you wish to record a voicemail greeting on your extension, there are specific instructions you’ll need to follow.
To record a voicemail greeting on your personal extension please follow these steps:
Dial your Grasshopper number, and hit * twice to enter subscriber mode.
Enter the pin for this extension, followed by #.
Dial 2 to record your Voicemail greeting.
Press 3 to activate and save