If you’re not seeing transcripts, make sure you’ve set up your Grasshopper account with your email address to receive those transcripts. Login to Grasshopper online, click Extensions, then edit the extension you’d like to setup. Then add your address under the option to have messages emailed:
You should now be able to receive transcriptions for that extension.
Note: Read Your Voicemail must be enabled on your account to receive voicemail transcriptions.