Transferring using the app is the same as transferring from any other device.
First, you have to place the caller on hold. You can place a live call on hold (with music!) by pressing the pound sign twice (##).
Once you’ve put a caller on hold, you'll be presented with 3 options. Press 2 to transfer the call.
- Press 1 to return to the call
- Press 2 to transfer the call to another extension/phone number
To complete the transfer, press pound twice (##).
For additional questions on transferring calls, please check out this article!