Bummer! If your transfer was rejected you’ll need to contact your former provider to check the status of your number. Most providers will require that the account owner contact them directly, so Grasshopper isn’t able to contact them on your behalf.
Here’s a couple things to note:
- If your former provider instructs you to re-submit your transfer request to Grasshopper without any changes to the information, please reach out to support to let us know. We'll resubmit your transfer request to your former provider.
- If you need to update the information on your existing transfer order, please re-submit your Transfer Form. Make sure you've included all of the required supporting documentation for your transfer!