How do I put a call on hold or transfer a caller?

It’s easy! You can place a live call on hold (with music) by pressing the # sign twice (##).

Once you’ve put a caller on hold, you can do even more with the call: 

  • Press 1 to return to the call
  • Press 2 to transfer the call to another extension
  • Press 3 to end the call

There are 2 types of transfers that you can make for calls:

  • Blind Transfer: The call is automatically transferred to the extension you choose.
  • Supervised Transfer: You can speak to the person you’re transferring the call to before it’s complete. This is great for introducing the call to whoever needs to take it.

To complete a transfer, you must press # twice (##).

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