It’s easy! You can place a live call on hold (with music) by pressing the # sign twice (##).
Once you’ve put a caller on hold, you can do even more with the call:
- Press 1 to return to the call
- Press 2 to transfer the call to another extension
- Press 3 to end the call
There are 2 types of transfers that you can make for calls:
- Blind Transfer: The call is automatically transferred to the extension you choose.
- Supervised Transfer: You can speak to the person you’re transferring the call to before it’s complete. This is great for introducing the call to whoever needs to take it.
To complete a transfer, you must press # twice (##).